FREQUENTLY ASKED QUESTIONS
Here are some guidelines…
Do I need an appointment?
Yes. We operate by appointment only and do not accept walk-ins. To make a booking, please email us on [email protected]. Please keep in mind that weekend appointments are limited and tend to fill up quickly, so we suggest booking in advance. If you need to cancel an appointment, it must be done at least 24hrs in advance.
How long are bridal fitting appointments?
The standard bridal appointment is 90 minutes, which is generally enough to fit on 8 gowns. You can book a double appointment which gives you 2.5 hours if you wish to take your time and fit more styles than the average bride would like.
How many people can I bring with me?
To ensure that your experience is everything you’ve dreamed of, we ask that you limit parties to 5 guests total. We request small children and un-certified animals stay at home. Kindly note that our showroom is on the 1st floor with stair access only.
What is the production timeframe?
Our standard production time is 4 months from the moment your order is placed, and we allow an additional 2 weeks for shipping to our boutique. We recommend ordering 10-12 months prior to your wedding to ensure adequate time of delivery and sufficient time for alterations.
What sizes are your samples?
Our sample sizes range between a size UK 8 to a size UK 16. Please keep in mind that your bridal size is typically 2 sizes larger than your dress size (please see our size chart). We use clips and modesty panels to help with fitting outside your size so that you can visualize how a gown will fit.
Do you offer in house alterations?
We do not offer any in house alterations and recommend that you secure your alterations seamstress directly.